Ordering Items from our Website
As you know, we receive multiple shipments every week in very limited quantities. We rarely re-order merchandise so once something is gone, it's gone! The good part is that you won't see everyone wearing your outfit. However, we sell out quickly. So, we have decided to just put pictures on our website & you can call in your order to us and we can verify stock & answer any questions for you in real time.
To Call your order in:
You can reach us at at 502-458-8111 Monday - Saturday from 11am - 8pm and Sunday from 12pm - 6pm
To Email your order:
You can reach us at info@geneccentric.com (emails are checked between 11am-5pm Mon-Fri)
*NOTE: Calling is the best way to place your order to ensure that you get your size before it sells out.
Store Policies
In an effort to offer the latest fashions at the best possible prices our store policies are as follows:
No Refund
No Cash or Credit Card refunds. Only Store Credit or Exchange.
Returns
Unwashed, unworn merchandise in resellable condition with tags attached or receipt may be returned for In-Store Credit or Exchange within 30 days of purchase. Our store credits do not expire and can be used at any time. We reserve the right to refuse to accept any return that does not meet our requirements.
There are no shipping re-imbursements for online exchanges or returns. However, we will pay to ship your exchange to you! *
* Note: International Orders outside the US will be charged a standard shipping fee. We will email you with the shipping amount for approval before shipping your exchange back to you.
Upon receipt of your return we will process your exchange or email you with your store credit information. Any sale items returned to our stores will be shipped back to the customer at their cost since All Sales are Final on Sale Items.
To return or exchange an online/phone order please fill out the Return form that came with your order and send the item(s) back to us. We recommend that you send your return via US Priority Mail with insurance or via UPS Ground with insurance to protect yourself in the event that a package is lost during shipping.
All Sales are Final on the following items:
Sale items, Cosmetics, Hosiery, Layaways and Shoes with signs of wear.
Layaway
Layaway is available for customers shopping in the store. It is a 30 day layaway requiring 20% downpayment. Items not purchased within 30 days will be put back out and no refunds on payments made will be given. No "switching out" or returns on layaway items are allowed.
Payment Methods
We accept Visa, Mastercard, American Express and Discover.
